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180116 | Hayle | Reasons for Clousre | Barclays Bank

This is the html version of the file https://www.home.barclays/content/dam/barclayspublic/docs/Citizenship/Reports-Publications/Reason-for-closure/Hayle-ReasonForClosure-booklet.pdf.


Page 1
This branch is closing –
but your bank is always open
Our Hayle branch is closing
on Friday 16 February 2018
Reasons for closure, and alternative ways to bank
This branch is closing
– but your bank is always open
This first booklet will help you understand why we’ve made the decision to close
this branch. It also sets out the banking services and support that will be available
to you after this branch has closed.
In a second booklet, which will be available from the branch prior to it closing
or online at home.barclays/ukbranchclosures, we'll share concerns and
feedback from the local community. We'll also detail how we are helping people
transition from using the branch with alternative ways to carry out their banking
requirements.
Proposals to close any branch are made by the Barclays local leadership teams and
verified at a national level ahead of any closure announcement. If you have any
questions and concerns about these changes then please feel free to get in touch
with Michael Watts, your Community Banking Director for Cornwall & Devon.
Email: michael.watts1@barclays.com
Here are the main reasons why the Hayle branch is closing:
The number of counter transactions has gone down in the previous 24 months,
and additionally 73% of our branch customers also use other ways to do their
banking such as online and by telephone.
Customers using other ways to do their banking has increased by 19% since
2012
In the past 12 months, 61% of this branch's customers have been
using neighbouring branches
We’ve identified that only 117 customers use this branch exclusively
for their banking
How people’s banking is changing
Many customers are choosing to bank differently
Use other
ways of
banking 2012
2017
Apr 1
6
to Mar 17
Apr 14
to Mar 1
5
Coun
ter transactions
of customers of this
branch have used
neighbouring branches
in the last 12 months
49,761
41,894
73%
54%
61%
We’ve identified that only
117 customers use
this branch exclusively for
their banking
Opening hours of
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Facilities available
Counter
services
Cash
machines
Self service
machines
How this branch is used
Before we make the decision to close any branch, we think carefully about how it has
been used so far. We consider how many customers have been visiting, what kind of
transactions they've been making, and all the other ways they've been choosing to
bank with us. We also take into consideration the availability of other branches in the
wider community.
Customers
Weekly transactions
Personal
Counter
transactions
Cash
withdrawals
Cash
deposits
Cheque
deposits
Apr 14 to Mar 15
Apr 16 to Mar 17
Apr 14 to Mar 15 vs
Apr 16 to Mar 17
Business & Corporate
Counter
transactions
Cash
withdrawals
Cash
deposits
Cheque
deposits
Apr 14 to Mar 15
Apr 16 to Mar 17
Apr 14 to Mar 15 vs
Apr 16 to Mar 17
Usage in
last year
Regular
(3+ times)
Heavy
(12+ times)
% heavy users who
also use neighbouring
branches
Personal
Business
& Corporate
4 | 5
2,701
680
65%
446
191
75%
745
252
271
222
631
198
259
174
-15%
-21%
-4%
-22%
213
22
91
100
175
12
74
89
-18%
-45%
-19%
-11%
09:30-16:30
09:30-16:30
Closed
09:30-16:30
09:30-16:30
Closed
Closed
Yes
Yes
No
Hayle
Nearby free cash machines
Location
Address
Distance (miles)
Nearby Post Offices
Post Office Name
Distance (Miles)
Address
Opening hours
Banking facilities
Other places you can bank locally
There are many other ways you can still bank in your local community, including
nearby Barclays branches, cash machines and Post Offices.
Nearby Barclays branches
Name
Postcode
Distance (miles)
Opening hours
Monday
Monday
Monday
Tuesday
Tuesday
Tuesday
Wednesday
Wednesday
Wednesday
Thursday
Thursday
Thursday
Friday
Friday
Friday
Saturday
Saturday
Saturday
Sunday
Sunday
Sunday
Any recent or upcoming changes
to branch opening hours?
Branch Facilities – Counters
Branch Facilities – Self service
All data contained within this booklet was sourced in March 2017, and published in November 2017
St Ives
TR26 1RT
5.0
09:30-16:00
09:30-16:00
09:30-16:00
Closed
09:30-16:00
Closed
Closed
Prior to 24 October 2017, this branch
was open 09:30 - 16:00 on
Thursdays. With effect from 19
February 2018, this branch will be
closed on Wednesdays
Yes
No
Camborne
TR14 8EL
6.3
09:30-16:30
09:30-16:30
09:30-16:30
09:30-16:30
09:30-16:30
09:00-13:00
Closed
With effect from 19 February 2018
branch will open at 10:00 on
Wednesdays
Yes
Yes
Penzance
TR18 2TW
7.2
09:00-17:00
09:00-17:00
09:00-17:00
09:00-17:00
09:00-17:00
09:00-13:00
Closed
With effect from 19 February 2018
this branch will be open Mon, Tue,
Thu, Fri 09:30 - 16:30, Wed 10:00-
16:30, Sat 09:00 - 13:00
Yes
Yes
Lloyds
3 Foundry Square, Hayle TR27 4HJ
0.0
Martins
13 Penpol Terrace, Hayle TR27 4BQ
0.1
Asda
Carnsew Road, Hayle TR27 4HU.
0.2
Hayle
0.1
13 Penpol Terrace, Hayle TR27 4BQ
Yes
Copperhouse
0.9
45 Fore Street, Hayle TR27 4DX
Yes
St Erth
1.7
School Lane, St Erth, Hayle TR27 6HN
Yes *
09:00 - 17:30
Mon-Wed, Fri
08:30 - 17:30 Thu
09:00 - 12:30 Sat
Closed Sun
09:00 - 17:30 Mon-Fri
09:00 - 12:30 Sat
Closed Sun
08:00 - 18:30 Mon-Sat
Closed Sun
Ways to bank
We want to make staying in control of your everyday banking as easy and
convenient as possible. Over the years, we’ve introduced many ways you
can bank without having to come into a branch.
If you would like more information or help with any of the different ways you can bank
with us, please speak to someone in branch or visit barclays.co.uk/ways-to-bank
If you're a business customer then visit barclays.co.uk/business-banking/ways-to-bank
Barclays Mobile Banking
Transfer money between accounts and keep a check on
your balances. If you need to, you can call us directly from
the app too. The Barclays Mobile Banking app is free to
download from your app store.
Online Banking
Do all your everyday banking tasks from your home
computer. We use the most advanced security systems to
keep your details safe and our Online and Mobile Banking
Guarantee protects you from fraud. To register, just call
0345 734 5345*.
Telephone Banking
Available 24 hours a day, seven days a week. You can hear
your balance, check transactions, pay bills and transfer
money. You can speak to an adviser about your banking
needs too. To register, just call 0345 734 5345*.
Barclays Pingit
Sending money is secure and instant with no need to
share bank account details. You're automatically protected
in the event of fraud as long as you've used the services
correctly. The Barclays Pingit app is free to download from
your app store.
The Post Office
All customers can pay cash in, withdraw cash and check
balances using their Barclays debit card and PIN at
thousands of Post Office branches across the country.
All customers can also pay cash and cheques into a Barclays
account using a personalised paying-in slip. For cheques,
you'll also need a cheque deposit envelope. You will need to
allow two extra working days for cash or cheques to reach
your Barclays accounts using a paying-in slip.
Transaction charges for Business transactions will apply.
Link cash machines
Withdraw cash free of charge at any cash machine
displaying the Link sign. You can check your balance,
top-up your mobile phone, print off a mini statement
and request a receipt too.
6 | 7
Glossary
Glossary of terms
Feedback from local community
May include local MPs, Councillors, Consumer Groups identified with a particular interest in the closure, or received directly
from personal or business customers
Nearby branches
These are the branches listed on page 6
Exclusively for their banking
Only use the counter in branch (12 or more times in the last 6 months) and did not use online, telephone or mobile banking
Use other ways of banking
Use online, telephone or mobile banking in addition to the branch
Counter Transactions
Cheque deposits, cash withdrawals and deposits
Usage – Regular
Used an inside ATM or the Counter – 3 or more times in the last 12 months.
Usage – Heavy
Used an inside ATM or the Counter – 12 or more times in the last 12 months.
Recent or upcoming changes to
branch opening hours
Any changes made in the last 12 months or future changes announced at the time of publication
Branch Facilities – Counters
Has a manned traditional style counter
Branch Facilities – Self Service
May have one or more of the following: External / internal cash machine, online banking point, quick pay point /service point
or Assisted Service Counter
Nearby free cash machines
Cash machines identified nearby that are free to use, additional free to use cash machines may also be nearby, as well as cash
machines that charge a usage fee
Post Office with Banking Facilities
If ‘Limited’ they are classified as a local or local+ Post Office, and therefore do not offer the full range of banking services that
are available at other Post Offices

 

Cover | Hayle Reason For Closure booklet
Main reasons Hayle branch is closing| Hayle Reason For Closure booklet
Use other ways of banking | Hayle Reason For Closure booklet
How this branch is used | Hayle Reason For Closure booklet
Other places you can bank locally | Hayle Reason For Closure booklet
Ways to bank | Hayle Reason For Closure booklet
Glossary | Hayle Reason For Closure booklet

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tags for 180116 | Hayle | Reasons for Clousre | Barclays Bank